Shipping policy

All orders are processed within 1 business day after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.

If we experience a temporary high volume of orders, processing may be delayed slightly. In such cases, customers will be notified immediately via email.

SHIPPING & DELIVERY TIMES
We provide Free Standard Shipping across the United Kingdom. 

* Handling Time: 1 business day (Monday–Friday)
* Transit Time: 4–5 business days (Monday–Friday)
* Total Delivery Time: 5–6 business days

SHIPPING COSTS
We offer Free Standard Shipping on all orders within the United Kingdom. There are no hidden fees or minimum purchase requirements at checkout.

ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email containing your tracking link. Tracking information typically updates within 24–48 hours of dispatch. You can use this tracking number to monitor your delivery status in real-time.

DELIVERY ISSUES & SIGN-OFF
We partner with reliable shipping carriers to ensure safe delivery. If your order faces unexpected delays or is significantly delayed beyond our estimated window, please contact our support team immediately so we can investigate and resolve the issue for you.

INCORRECT ADDRESSES
It is the customer’s responsibility to provide the correct shipping address at checkout. If you notice an error in your delivery details, please contact us immediately after placing your order. We can update your details as long as the package has not left our facility. 

LOST OR STOLEN PACKAGES
If your tracking status shows "delivered" but you have not received your package, please contact our customer support team right away. We will work directly with the courier service to locate your package, file an inquiry, or arrange a resolution for you.

CONTACT INFORMATION
If you have any questions regarding your delivery, please contact us:

Email: support@zoneengravers.com
Phone: +44 7367 253733
Registered Address: 124 City Road, London, EC1V 2NX, United Kingdom